Frequently asked questions

General

Unframed Prints
  • UK & Germany: 3–7 days
  • Europe: 4–10 days
  • US & Canada: 6–10 days
  • Rest of the World: 5–15 days

Note: Delivery times are estimates and calculated in working days.

Framed Prints

Production takes up to 10 working days due to the meticulous handcrafting of each frame using sustainably sourced materials, ensuring gallery-quality standards before shipping.

For orders within the UK, EU, and US, import charges are typically waived for standard prints. Bespoke frames or mounts shipped to the USA or EU may incur customs duties based on the destination country’s regulations, which are the buyer’s responsibility.

Where is Martine Studio based?

Martine Studio is an online art gallery based in Oslo, Norway. You can learn more about our brand and story here.

What are your sustainability practices?

We believe true quality goes hand in hand with sustainability. That's why we partner with industry-leading experts to ensure our entire production process is 100% carbon-neutral. Using the finest archival materials and eco-friendly packaging, we craft each artwork to museum-quality standards while staying true to our commitment to environmental responsibility.

Art

What art do you offer?

We offer two main types of fine art prints:

Limited Edition: These prints are signed, numbered, and produced in limited quantities, making them ideal for collectors.

Open Edition: These prints are available at a more accessible price point without compromising on quality.

All artworks are digitally crafted in Adobe Fresco by artist Martine J. and come with a letter of authenticity.

How are your prints manufactured?

All of our prints are produced using award-winning Giclée printing techniques in partnership with Europe's leading fine art printer. This enables us to deliver museum-quality prints designed to last a lifetime. We exclusively print on Hahnemühle’s premium archival papers, recognized as the gold standard in the art world. Each print is produced using state-of-the-art Epson SureColor printers, delivering vibrant colors and intricate details.

What paper do you print on?

We offer two main paper options:

Hahnemühle Photo Rag (308 gsm): A matte FineArt Giclée paper made out of 100% cotton. Photo Rag is renowned for its museum-grade quality. It offers deep blacks, smooth color gradients, and excellent detail, with a soft, chalky cotton feel. 

Hahnemühle German Etching (310 gsm): A heavyweight FineArt paper with a distinct mottled texture and a slightly warm base tone. German Etching is known for its rich colors, deep blacks, and remarkable contrast, giving prints a handmade, tactile feel.

How are your frames manufactured?

Our wooden profiles, currently available in black, white and oak, are handcrafted with care in Germany.

The wooden frames are sourced from high quality FSG-certified sustainable materials, and known for their durability. The frames offer a clean and modern scandinavian aesthetic with their refined details.

Do your frames come with glass?

Each frame is fitted with crystal-clear float glass for protection, or durable acrylic for larger pieces, ensuring both security and a flawless display of your artwork.

For A-size frames, we provide hardware for both portrait and landscape hanging, using a reliable nail-hanging system, making your artwork ready to hang right out of the box.

Delivery & Returns

Is the checkout process secure?

We offer secure checkout through SSL encryption, protecting your personal and payment information at every step. Our payment processor, Stripe, is PCI-compliant, meaning it meets strict security standards to handle sensitive data. We accept all major credit cards, along with Google Pay and Apple Pay, for your convenience and safety.

In which currency can I pay?

Prices are displayed in your local currency based on your location to ensure a transparent and straightforward checkout experience without the hassle of currency conversion.

Will I have to pay import duties?

For international orders, your country’s customs office may apply import duties or additional taxes upon delivery. These fees are determined by local laws, and we aren’t able to manage or waive them. We recommend checking with your local customs office to understand any potential costs before placing your order.

Payment

Do you ship to my country?

We currently ship to the following countries:
Europe
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (UK), Vatican City, Russia, Turkey, Ukraine
North America
Canada, United States (US), Bahamas, Barbados, Belize, Aruba, Costa Rica, Mexico
South America
Argentina, Brazil, Chile, Colombia, Uruguay
Asia
Bahrain, Brunei, China, Hong Kong, Indonesia, Jordan, Kuwait, Macao, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Taiwan, Thailand, United Arab Emirates, Vietnam
Oceania
Australia, New Zealand
Africa
South Africa

Do you offer free shipping?

Absolutely! We provide free shipping on all artworks, no matter the size or destination!

How long will delivery take?

Delivery times, including processing, are as follows:
  • Germany and the UK: 6-10 working days
  • Europe, US, and Canada: 6-10 working days
  • Rest of the World: 6-15 working days

Can I make a return?

Each artwork is printed upon request and framed in the size and frame of your choice. Therefore, we are unable to accept any returns or exchanges.

If for any reason your artwork arrives in anything other than perfect condition, please let us know, and we will promptly replace it for you.

Can i change or cancel my order?

We can change or cancel your order as long as it has not yet been processed by our print shop. Contact us as soon as possible at support@martinestudio.com, and we will do our best to assist you.

Please keep in mind that we are unable to modify or cancel orders placed after 24 hours.

How can I track my order?

Once your order is dispatched, you will receive an email with a tracking number. You can track your order directly here by entering your tracking number and email.

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